How do I order/book?

We take orders online. Our most popular booking method is through facebook messenger. We also accept calls, texts, and emails. We don’t recommend trying to instagram message us, because we will not get the notification unless we follow you.

How early in advance do I need to order?

We advise customers to book as soon as they know their event date. Sometimes we can take on last minute inquiries, but Fridays, Saturdays, and Sundays fill up fast for us!

What are your hours?

We typically do not check messenger Friday-Monday 12:00PM. Those are our busy work days, followed by rental pick ups the first half of Monday. Other than that we reply as fast as possible ALL hours during the week.

Do you have a delivery minimum?

We do have $200 balloon order delivery minimum M-Th, and a $300 balloon order minimum F-Sun.

Do you travel?

Yes! We travel as far as you need us to! If your event is outside the city limits of Lufkin, your order is subject to a $1 per mile (ONE WAY) travel fee. If your order includes rentals we have to return and pick up the travel fee will be both ways. *for instance if your party is 32 miles away from us(outside city limits), your travel fee will be $32. If your order includes rentals, then your travel fee would be $64.

If your event is more than 60 miles away, then your travel fee is increased to $1.25 per mile.

Are there any additional fees?

ALL orders other than pick up orders are subject to a “delivery & install” fee. This fee is 10% of your order total before tax. 

If you’re order includes a rental we have to return & pick up, this fee is increased to 15%.

Do you help plan?

On average, we work 35 parties a month…so YES… our minds are constantly in the balloon decor world and we have tons of ideas for our customers that need help. Some customers like for us to see the space and help give ideas, we recommend sending us pictures or videos of the space. We also offer local on-sight planning consultations for $40.

What is a “Mock Up?”

A mock up is a digital design of your desired event. We offer mocks up for $40 per set up. This helps the customer plan, and know exactly what to expect from us.

How long is my quote valid for?

We send 5-10 quotes out per day. You have 24 hours to responds or take action by paying the 50% deposit to secure your date. After 24 hours we can not guarantee your quote, because your date may not be available, or a rental you wanted may have been rented over you. If you wanting to book outside that 24 hour time frame, contact us first! After 24 hours, invoices are voided. If you pay without contacting us, we are not notified, and you will not be added to the calendar.

Do you offer discounts?

We offer the following discounts:

• Returning Customer Discount = 5%

• Returning Customers Who Left a Review= 10%

• Schools, Churches, Non-Profits = 5%

• First Responder= 5%

Only one discount can be applied to one order. Discounts excluding a returning customer discounts can only be applied if we have exceeded our quarterly donation budget.

What is my event gets canceled?

DO NOT PANIC

We will offer you a change of date, OR a full credit to use toward your next next. There is a $35 fee when changing your date if its within the 14 business days of your event, or your event was paid in full. When you pick a new date, the event must be paid in full to book.

Can I get a refund?

There are NO REFUNDS. There are ONLY CREDITS with our business. If you have a subcontracted portion of your invoice, that portion can only be applied to what it was booked for originally. For instance, if we subcontract a rental from an outside company for your event, when you rebook with us, that amount we subcontracted has to be used towards something that subcontractor offers. It will not go towards balloon decor or a prop from us.